Nextron Refund & Return Policy
Nextron Technologies LLP
Last Updated: 28th September 2026.
This draft covers return, replacement and refund requests for purchases arranged directly with Nextron. Bracketed terms require business approval. The internal review notes at the end should not appear on the website.
1. Scope of this policy
The Nextron website is a product catalogue and enquiry platform. It does not accept online orders or payments. Submitting an enquiry does not create a purchase or a payment obligation.
This policy applies to products purchased directly from Nextron Technologies LLP under an agreed quotation, order confirmation or invoice. Read it together with the terms supplied for your purchase and any applicable product warranty. Nothing in this policy limits rights or remedies available under applicable law.
2. Damaged defective or incorrect products
Contact us if a product arrives damaged, does not function as expected, differs from the product agreed for your purchase, or has missing supplied items. Stop using a product if continued use could cause damage or present a safety concern.
Please report the issue as soon as reasonably possible after discovering it. Our standard return request period is [confirm number of calendar days and whether measured from delivery or another event]. This commercial period does not remove rights relating to latent defects or other rights under applicable law.
3. Change of mind and compatibility
[Confirm whether change of mind returns are accepted, the request period, required condition and any disclosed charges.]
Before agreeing to a purchase, check the product specifications and compatibility with your system. If you are unsure, send us your system details. If the product supplied differs from agreed specifications or compatibility information provided by Nextron, contact us so we can assess the issue.
4. How to request a return
Email info@nextron.co.in or call +91 98677 11133. Please provide your name and contact details, invoice or other proof of purchase, product model, serial number where available, delivery date, a description of the issue and your preferred resolution.
Include relevant photographs or videos if available. An unboxing video is not a mandatory condition for raising a request. We may ask for reasonable additional information or troubleshooting steps to understand the issue.
Contact us before dispatching the product so that we can confirm the return instructions and address. Our listed office address should not be treated as the return address unless we confirm it for your request. Return coordination does not override your legal rights.
5. Product condition and packing
Keep the product, supplied accessories and packaging available for inspection. Where possible, return it in its original protective packaging, with the items specified in our return instructions. If the original packaging is unavailable, ask us about suitable protective packing.
Missing packaging alone does not automatically defeat a valid defect claim. Damage caused by misuse, improper installation, unauthorised modification or unsuitable handling may affect eligibility where it caused the reported issue. Any decision remains subject to applicable law and the terms of your purchase.
For devices that store data, back up your information and remove personal data where safely possible before returning the device. If a fault prevents this, tell us before dispatch. Do not share account passwords or payment credentials.
6. Return shipping and inspection
[Confirm collection or customer dispatch arrangements and who pays shipping for defective, damaged or incorrect goods and for any permitted change of mind returns.] We will confirm the applicable arrangements before dispatch. Keep any tracking or handover record.
On receipt, we will assess the product and reported issue. [Confirm the inspection and response period in business days, measured from receipt.] We will communicate the assessment and proposed resolution. If a request is declined, we will explain the reason and how to ask for a review.
7. Replacements and refunds
The appropriate remedy will depend on the issue, the agreed purchase terms and applicable law. It may include a replacement, repair or refund. A warranty process does not remove any separate right to a return or refund.
Replacement availability and dispatch timing will be confirmed for your request. We will seek your agreement before offering a different model as a substitute. If a replacement cannot be provided, we will discuss the available remedy without restricting any refund entitlement under applicable law.
[Confirm refund method, processing period after approval, treatment of delivery charges and any lawful deductions.] We will confirm the approved amount and payment arrangements in writing. Any deductions must have a lawful basis and be explained. No refund is processed through the catalogue website.
Please contact us if an approved refund is not received within the confirmed period, quoting your invoice and return reference if one has been issued.
8. Cancellations and warranty requests
An enquiry can be withdrawn without a purchase cancellation. For an accepted order arranged directly with Nextron, contact us promptly to request cancellation. [Confirm cancellation eligibility before and after dispatch, any special order conditions and treatment of advance payments.]
For faults arising during use, contact us with your product and purchase details. Warranty coverage, duration and service arrangements depend on the written warranty applicable to that product. This policy does not create a separate warranty period.
9. Contact and policy changes
Nextron Technologies LLP
Email: info@nextron.co.in
Phone: +91 98677 11133
Creative Industrial Estate, 501–502,
NM Joshi Marg, Shastri Nagar, Adarsh Nagar,
Parel, Mumbai, Maharashtra 400011, India
For an unresolved request, reply to your existing email correspondence and ask for a review, including the invoice and details of the issue. You retain access to remedies available under applicable law.
Updates will be published with an effective date. Changes will not retrospectively reduce rights attached to an existing purchase.
